AmericanAirlines redesign and response:

Dear AmericanAirlines,

I redesigned your website’s front page, and I’d like to get your opinion.

I’m a user interface designer. I travel sometimes. Recently, I had the horrific displeasure of booking a flight on your website, aa.com. The experience was so bad that I vowed never to fly your airline again. But before we part ways, I have some questions and two suggestions for you.

[Link] DustinCurtis.com:
Dear AmericanAirlines

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