This is article from 2004 is still essential reading, something many individuals and companies I’ve worked with recently could take advice from.

  1. Don’t check your email all the time.
  2. Don’t use “reply to all” when responding to email.
  3. Write informative subject lines for your email messages.
  4. Create a special email address for personal messages and newsletters.
  5. Write short.
  6. Avoid IM (instant messaging) unless real-time interaction will truly add value to the communication.
  7. Answer common customer questions on your website using clear and concise language.
  8. User test your intranet.
  9. Don’t circulate internal email to all employees.
  10. Establish a company culture in which it’s okay not to respond to email immediately.

[Link]
Jakob Nielsen’s useit.com

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